Privacy Policy

1. Introduction

Prop World OS ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, and company details when you register or book a demo.
• Usage Data: Pages visited, features used, session duration, and interaction patterns within the platform.
• Technical Data: IP address, browser type, operating system, device information, and referring URLs.
• Financial Data: Payment information processed securely through our third-party payment providers (Stripe, PayPal). We do not store full credit card numbers.
• Trading Data: Account configurations, challenge parameters, and risk settings managed through the platform on behalf of your firm.

3. How We Use Your Information

• Provide, maintain, and improve our platform and services.
• Process transactions and send related notifications.
• Respond to inquiries, demo requests, and support tickets.
• Send product updates, security alerts, and marketing communications (with your consent).
• Analyze usage patterns to improve user experience and platform performance.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations and enforce our terms.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for platform functionality, authentication, and security.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings such as language and theme preferences.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

5. Third-Party Services

We integrate with the following third-party services, each governed by their own privacy policies:

• Payment Processors: Stripe and PayPal for payment processing.
• Broker Integrations: MetaTrader 4, MetaTrader 5, cTrader, DXtrade, TradeLocker, and MatchTrader for trading operations.
• KYC Providers: Identity verification services for compliance requirements.
• Analytics: Usage analytics to improve our services.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account termination, we retain data for up to 7 years to comply with legal, regulatory, and financial reporting obligations. Anonymized usage data may be retained indefinitely for analytical purposes.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest, role-based access controls, regular security audits, and continuous monitoring. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

8. Your Rights (GDPR & Global Privacy)

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your data for marketing purposes.
• Restriction: Request that we limit how we process your data.

To exercise any of these rights, contact us at privacy@propworldos.com.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data during international transfers.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: